Privacy notice

This notice explains how we handle the personal data of people who contact us through this website. This English version is provided for convenience; in case of any discrepancy, the Spanish version prevails.

Last updated: November 5, 2026

1. Who is responsible for your data?

Transcultural, S.A. de C.V. («TRANSCÜLTURAL»), with its address at Circuito Puerta del Sol #7, Int. #47, Puerta Real, Corregidora, Querétaro, C.P. 76910, is responsible for the personal data you provide through this website, in accordance with Mexico's Federal Law on the Protection of Personal Data Held by Private Parties.

For any matter related to your personal data, write to us at transcultural.ras@gmail.com.

2. What personal data do we collect?

Through the contact form we collect:

• Full name and email address (required).
• Phone number and company (optional).
• Type of interest (executive or family, company or HR, or other), estimated arrival date (optional) and country of origin.
• Any information you choose to include in your message.
• The language version of the site you used.

If you contact us directly by email or phone, we process the data you share in that communication for the same purposes.

We do not request sensitive personal data. Please do not include in your message information about your health, beliefs or other sensitive data, copies of identity or immigration documents, or detailed information about minors. If we ever need such data to provide a service, we will request it through an appropriate channel and with a specific privacy notice.

3. How do we use your data?

We use your data for the following purposes, which are necessary to handle your request:

• To reply to your message and respond to your request for information.
• To understand your situation so we can suggest relocation and integration services and, where applicable, prepare a proposal or quote.
• To follow up with you and schedule a consultation, if you ask us to.

We do not use your data to send you advertising or for any other purpose, and we do not sell it. If we ever wish to use it for another purpose, we will ask for your consent first.

4. Who do we share your data with?

We do not transfer your personal data to third parties without your consent, except where the law allows it (for example, a request from a competent authority).

To run this website we rely on providers that process data only on our behalf and according to our instructions:

• Web3Forms: processes form submissions and forwards them to us by email.
• Google (Gmail): the email service where we receive and answer your messages.
• Cloudflare: website hosting and security.

Some of these providers may store information on servers located outside Mexico.

5. How long do we keep your data?

We keep your data only as long as needed to handle your request. If no service relationship begins, we delete it no later than 12 months after our last contact. If you hire our services, we will give you a specific privacy notice for the services provided.

6. How can you exercise your rights?

You may access, rectify or cancel your personal data, or object to its processing (known in Mexico as ARCO rights). You may also withdraw your consent or ask us to limit the use or disclosure of your data. To do so, send an email to transcultural.ras@gmail.com with the subject «ARCO rights», including:

• Your name and a way for us to reply.
• A document proving your identity and, if applicable, that of your representative.
• A clear description of the data and the right you wish to exercise.
• Any information or document that helps us locate your data.

We will reply within 20 business days of receiving your request and, if it is granted, carry it out within the following 15 business days.

7. Cookies and similar technologies

This website does not use its own cookies or any analytics or advertising tools that track your browsing. To display fonts and images, the site loads resources from Google Fonts and Pexels; when it does, your browser shares technical data such as your IP address with those services, under their own privacy policies.

8. Changes to this notice

We may update this notice due to changes in the law or in our services. The current version will always be published on this page, with its last-updated date.

9. Authority

If you believe your right to the protection of your personal data has been violated, you may contact the Secretaría Anticorrupción y Buen Gobierno, Mexico's authority for personal data protection.